About these terms
This website is run by Poppy Shoppy, a proprietorship at 2nd Cross, Vaiyapuri Nagar, Karur - 639002, Tamil Nadu, India (GSTIN 33BEMPL4354M1Z4). These terms apply to orders placed on this site, on WhatsApp and by phone.
Products and prices
- All prices are in Indian rupees and include GST. Delivery charges are shown separately at checkout.
- Photos are for illustration. Handmade and personalised items can vary slightly in colour, wood grain or print tone.
- Some items have a minimum order quantity, shown on the product page.
- If a price is listed wrongly, we will contact you before processing and you may cancel for a full refund.
Personalisation
- You are responsible for the spelling of names and text, and for the quality of photos you send.
- We send a design preview on WhatsApp. Production starts only after you approve it.
- You confirm you have the right to use any photo, logo or artwork you send us. We may refuse content that is offensive, unlawful or infringes someone else's rights.
Orders and payment
- An order is confirmed when payment succeeds, or when we confirm a pay-at-pickup or bulk order in writing.
- Online payments are processed by Razorpay (UPI, cards, net banking, wallets). We never see your card or UPI PIN.
- Bulk and corporate orders may need an advance payment, agreed in the written quote.
Delivery, cancellation and refunds
See our shipping policy and refund & cancellation policy.
Use of this site
Do not misuse the site, attempt to break its security, or submit false orders. Text, photos and designs on this site belong to Poppy Shoppy unless stated otherwise.
Liability
Our liability for any order is limited to the amount you paid for it. We are not responsible for delays caused by courier partners, weather, strikes or other events outside our control, but we will help you track and resolve them. Nothing here limits your rights under the Consumer Protection Act, 2019.
Law and disputes
These terms follow the laws of India. Please contact us first; most issues are solved quickly on WhatsApp. If not, follow the steps on our grievance page. Courts in Karur, Tamil Nadu have jurisdiction, without affecting your right to approach a consumer commission.