Personalised items
Items printed or engraved with your names, photos or messages are made only for you, so we cannot take them back for a change of mind. We will remake the item or give a full refund if:
- it arrives damaged or broken;
- it has a spelling, printing or engraving mistake that differs from the design you approved;
- you received the wrong item.
Mistakes that were in the approved preview (for example a misspelt name you confirmed) are not covered, but we will offer a remake at a reduced price.
Non-personalised items
Toys, teddy bears, hampers and other ready-stock items can be exchanged within 7 days of delivery or pickup if they are unused, in original packaging, with the tags on. Bring them to the shop or courier them back; return courier is paid by the customer unless the item was damaged or wrong. Food items in hampers, balloons and party consumables cannot be exchanged.
How to raise a request
- WhatsApp +91 70104 00625 or email buyatpoppyshoppy@gmail.com within 48 hours of delivery for damage, or within 7 days for an exchange.
- Share your order number and clear photos or an unboxing video.
- We reply within 48 hours and confirm a remake, exchange or refund.
Cancellations
- Before production starts (before you approve the design, or before a ready-stock item is dispatched): full refund.
- After production starts on a personalised item: cancellation is not possible, because the item cannot be resold.
- Bulk orders: cancellation terms are set in the written quote, as materials are bought for your order.
Refund timing
Approved refunds are sent to your original payment method through Razorpay within 5 to 7 working days. Your bank may take a few extra days to show the credit. Cash payments made in the shop are refunded in cash or by UPI.